App settings

The Settings section of CareView Family allows families to configure privacy, support, and help options for the app.

These settings do not change the medical content of the .pemr bundle itself, but they help protect access to the app and make troubleshooting easier when needed.

Accessing settings

Settings can be opened from the main CareView Family screen.

Typical uses include:

enabling app protection
managing support logs
opening the help section

App protection

CareView Family can protect access to the app using a passcode and, when supported by the device, Face ID / biometric unlock.

This helps prevent unauthorized access to the child's medical record.

Setting a passcode

To enable app lock:

Open Settings.
Go to App lock.
Enter a new passcode.
Confirm the passcode.

Once enabled, the app will require the passcode (or biometric unlock when available) before access is granted.

Why app lock matters

The .pemr bundle contains sensitive personal health information.

Using a passcode or Face ID helps protect:

visit reports
growth charts
attached medical documents
parent notes

Support logging

CareView Family can record a support log to help diagnose technical problems.

The support log is intended for troubleshooting and may help identify:

import problems
display issues
unexpected app behavior

Available actions

From the Settings screen, families can:

Enable or disable support logging
Share the support log
Clear the support log

When to use support logging

Support logging should usually be enabled only when:

the app is not working correctly
the clinic or developer asks for diagnostic information

After the issue is resolved, logging can be turned off again.

Help access

The Settings screen also provides quick access to the Help section.

This makes it easy to find guidance about:

opening a .pemr bundle
viewing visits, growth charts, or documents
exporting reports
using notes or other app features

Privacy reminder

Because the app may contain sensitive medical information, families should:

keep the device protected
enable app lock when possible
share support logs only with trusted support contacts